Legal
Data Collection Statement
Last updated: April 22, 2026
This Data Collection Statement describes the specific categories of information collected by PLAYEREDGE AI PTY LTD (ACN 697 849 059) through the Dink Sensei mobile app, web services, and supporting infrastructure (the “Service”), why we collect each category, where it is stored, and how long we keep it. Dink Sensei is a brand operated by PLAYEREDGE AI PTY LTD. It supplements our Privacy Policy and Terms and Conditions.
1. Data categories at a glance
| Category | Examples | Purpose | Typical retention |
|---|---|---|---|
| Account | Email, password hash, display name, timezone | Authenticate you; associate uploads and results with your account | Life of account + short legal hold |
| Uploaded media | Pickleball videos you upload | Run analysis and return coaching feedback to you | Until you delete the upload or account |
| Derived analysis | Sampled frames, pose keypoint time series, shot segments, shot types, metrics, coaching narrative | Provide the analysis features you requested | Linked to parent upload; deleted with it |
| Usage events | Upload started, analysis completed, feature used, app screen viewed | Operate the Service; detect regressions; improve quality | Rolling window (typically 12 months) |
| Device and session | Device model, OS version, app version, session IDs | Compatibility, security, debugging | Rolling window (typically 90 days) |
| Diagnostics and logs | Job IDs, stage outcomes, error codes, stack traces | Debugging, reliability, security monitoring | 30–90 days |
| AI telemetry | Redacted prompts, model IDs, latency and token counts, stage outcomes | Measure quality, cost, and reliability of AI pipelines | Rolling window (typically 12 months) |
| Payments | Subscription token, entitlement status, store transaction metadata | Unlock paid features; fulfil purchases | As required by tax, accounting, and legal rules |
| Support | Messages you send to support; feedback submissions | Respond to you; investigate issues | Up to 24 months |
2. What we deliberately do not collect
- Full payment card details. Card data is handled by Apple, Google, or RevenueCat; we only receive entitlement information.
- Precise location. We do not collect GPS or precise location. We may infer a coarse country or region from your IP for security and compliance purposes.
- Contacts, photo library, microphone. We do not access these unless you explicitly pick a video from your library for upload.
- Biometric identifiers. Pose keypoints are derived from uploaded video and treated as derived analysis linked to your upload. They are not used for identification or face recognition.
- Sensitive personal data. We do not knowingly collect health, medical, political, religious, or similar special-category data.
3. Where data is stored
- Uploaded videos and derived media artifacts: Amazon S3 (private buckets, encryption at rest, access via presigned URLs scoped to the owning user).
- Accounts, metadata, analysis records: managed PostgreSQL.
- Diagnostics, usage events, AI telemetry: log and metrics storage separated from primary user data.
- Backups: encrypted backups retained for a limited rolling window.
Primary storage is hosted in Australia. Data may be processed in other regions where our service providers operate (for example, when third-party AI providers run inference). See Privacy Policy §7 for international transfer safeguards.
4. Third-party AI processing
To produce coaching narrative and certain vision outputs, we send the minimum data required to third-party AI providers (currently including OpenAI and Google). This typically includes:
- a small number of sampled key frames extracted from your video,
- structured metadata derived from your video (for example shot timings and high-level pose summaries), and
- task instructions generated by our system.
We do not send your email, password, payment details, device identifiers, or raw logs to these providers. Provider data-processing terms currently prohibit use of our submitted content to train their general models by default.
5. Retention and deletion
- Delete an upload. Removing an upload from the app deletes the source video and associated derived artifacts (frames, pose data, shot records, analysis narrative) from active storage. Encrypted backups are overwritten on their normal rotation.
- Delete your account. Removing your account deletes all of your uploads and derived artifacts, and anonymizes or removes usage and AI telemetry associated with you. We may retain minimum records required for legal, accounting, or security purposes.
- Service-level retention. Logs, AI telemetry, and usage events follow rolling retention windows listed in Section 1.
6. Security measures
- TLS 1.2+ for data in transit.
- Encryption at rest for uploaded media, databases, and backups.
- Scoped, short-lived presigned URLs for video upload and playback; no world-readable object storage.
- Authorization checks that limit analysis results to the owning authenticated user.
- Structured logs with no secrets, raw keypoint arrays, or raw frame payloads.
- Principle of least privilege for administrative access.
7. Your controls
- View and delete individual uploads from the app.
- Delete your account from the app to remove your data.
- Update your profile and preferences at any time.
- Contact support to request a copy of your data or to exercise the rights described in the Privacy Policy.
8. Changes to this Statement
We may update this Statement as the Service evolves. Material changes will be communicated as described in our Privacy Policy.
9. Company details
The Service is operated by PLAYEREDGE AI PTY LTD (ACN 697 849 059). Dink Sensei is a brand of PLAYEREDGE AI PTY LTD.
10. Contact
For questions about data collection: support [at] dinksensei [dot] com.