Terms and Conditions

These Terms and Conditions (“Terms”) form a binding agreement between you (“you” or “User”) and PLAYEREDGE AI PTY LTD (ACN 697 849 059) (“we”, “us”, or “our”) governing your access to and use of the Dink Sensei mobile application, web services, and related features (collectively, the “Service”). “Dink Sensei” is a brand name used for the Service.

By creating an account, uploading a video, or otherwise using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

You must be at least 13 years old (or the minimum age required in your jurisdiction, whichever is higher) to use the Service. Users under 18 must have permission from a parent or legal guardian. You are responsible for maintaining the confidentiality of your account credentials and for all activity on your account.

2. The Service

Dink Sensei allows you to upload pickleball videos and receive automated analysis including player pose estimation, shot segmentation, shot classification, metrics, and coaching-style narrative. The Service may evolve over time and we may add, remove, or change features at our discretion.

• Content you upload. You upload videos and related metadata (collectively, “User Content”).
• Content we generate. The Service returns analysis artifacts such as shot lists, metrics, summaries, and text feedback (“Analysis Output”).
• Third-party AI providers. We use third-party AI models (including large language models and vision models) to produce portions of Analysis Output. See our Privacy Policy for details.

3. Accuracy, Limitations, and No Professional Advice

Analysis Output is produced by statistical and heuristic models and may be incorrect, incomplete, or inconsistent. Confidence scores are estimates. The Service does not provide medical, physiotherapy, injury, biomechanical, or professional coaching advice, and should not be relied on for decisions that affect health, safety, or competition results.

4. Your Content and License

You retain all rights in your User Content. By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, transcode, process, analyze, and display that content solely as necessary to operate, secure, debug, and improve the Service and to provide Analysis Output back to you. You represent that you have all rights necessary to upload the content and that you have obtained any consents required from other individuals visible in the video.

5. Acceptable Use

You agree not to:

• upload content that infringes intellectual property rights, violates privacy rights, or was recorded without the necessary consent of identifiable individuals;
• upload illegal, harmful, harassing, sexually explicit, or otherwise objectionable content;
• attempt to reverse-engineer the Service, scrape our APIs, bypass quotas, or probe or attack our infrastructure;
• use the Service to build a competing product or to train third-party models;
• impersonate others, misrepresent your affiliation, or circumvent our access controls.

We may remove content and suspend or terminate accounts that violate these Terms.

6. Subscriptions and Payments

Some features require a paid subscription. Subscriptions offered through the Apple App Store or Google Play are billed and managed by the applicable app store under its terms. Unless otherwise stated, subscriptions renew automatically at the end of each billing period until cancelled. Fees are non-refundable except where required by law or explicitly stated.

7. Intellectual Property

The Service, including all software, models, user interfaces, designs, logos, and documentation, is owned by PLAYEREDGE AI PTY LTD or its licensors and is protected by intellectual property laws. Except for the limited rights granted to you in these Terms, you receive no rights in the Service.

8. Termination

You may delete your account at any time from within the app. We may suspend or terminate your access to the Service if you violate these Terms, create risk for us or other users, or if we discontinue the Service. On termination we will delete or anonymize your User Content and derived artifacts in accordance with our Privacy Policy and retention practices.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF ANALYSIS OUTPUT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAYEREDGE AI PTY LTD WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) USD $100.

11. Indemnification

You will defend, indemnify, and hold harmless PLAYEREDGE AI PTY LTD and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, or your violation of these Terms or applicable law.

12. Changes to the Terms

We may update these Terms from time to time. If we make material changes we will provide reasonable notice (for example, by email or through the Service). Your continued use of the Service after the effective date of the updated Terms means you accept them.

13. Governing Law and Disputes

These Terms are governed by the laws of Australia, without regard to conflict of laws principles. Disputes will be resolved in the courts of Australia, except where applicable law gives you the right to bring proceedings elsewhere.

14. Company details

The Service is operated by PLAYEREDGE AI PTY LTD (ACN 697 849 059). Dink Sensei is a brand of PLAYEREDGE AI PTY LTD.

15. Contact

Questions about these Terms: support [at] dinksensei [dot] com.