Legal

Privacy Policy

Last updated: April 22, 2026

This Privacy Policy explains how PLAYEREDGE AI PTY LTD (ACN 697 849 059) (“we”, “us”, or “our”) collects, uses, stores, shares, and protects information when you use the Dink Sensei mobile app, web services, and related features (the “Service”). Dink Sensei is a brand operated by PLAYEREDGE AI PTY LTD. For a more granular breakdown of data categories and retention, see our Data Collection Statement.

Summary. We collect the information needed to run your account, analyze videos you upload, and improve the Service. Videos and derived artifacts belong to you, are only shown to you, and are deleted when you delete the corresponding upload or your account. Portions of Analysis Output are produced using third-party AI providers; sampled key frames may be sent to those providers for coaching analysis.

1. Who we are

PLAYEREDGE AI PTY LTD (ACN 697 849 059) is the data controller for information processed through the Dink Sensei Service. Dink Sensei is a brand of PLAYEREDGE AI PTY LTD. You can contact support.

2. Information we collect

2.1 Information you provide

Account information: email address, password hash, display name, and basic profile settings.
Uploaded content: pickleball videos you upload and any metadata you attach (e.g., court type, skill level, notes).
Feedback and support: messages you send us through support channels or in-app feedback.

2.2 Information collected automatically

Device and session data: device type, operating system, app version, language, approximate timezone, and session identifiers.
Usage data: events such as uploads started, analyses completed, and features used. Used to operate and improve the Service.
Diagnostic data: error logs, stack traces, and performance metrics. We avoid logging raw video frames, pose keypoint arrays, or other sensitive payloads.

2.3 Derived analysis data

When you upload a video we produce derived artifacts such as sampled frames, player pose keypoint time series, shot segments, shot type classifications, metrics, and coaching text. These artifacts are linked to your account and treated as your data.

2.4 Payments

Subscriptions are processed by the Apple App Store, Google Play, or RevenueCat acting on our behalf. We do not receive or store your full payment card details. We do receive a subscription token, entitlement status, and transaction metadata needed to unlock paid features.

3. How we use information

To provide, operate, secure, and troubleshoot the Service.
To process videos you upload and return Analysis Output (pose, shot segmentation, shot classification, metrics, coaching narrative).
To authenticate you and protect against abuse, fraud, and security risks.
To communicate with you about the Service, updates, and support.
To improve the Service, including measuring model quality, detecting regressions, and tuning heuristics. We aggregate and minimize data used for these purposes.
To comply with legal obligations and enforce our Terms.

4. Legal bases (EEA, UK, and similar jurisdictions)

Contract: to provide the Service you have signed up for.
Legitimate interests: to secure the Service, prevent abuse, and improve product quality, balanced against your rights.
Consent: where required, for example for specific optional processing or certain analytics.
Legal obligation: to comply with applicable laws.

5. Third-party AI processors

We use third-party AI providers (currently including OpenAI and Google) to run computer vision and language models that generate parts of the Analysis Output. When you request analysis, we may send:

a small number of sampled key frames from your video,
structured metadata derived from your video (e.g., timings, pose summaries), and
short instructions describing the analysis task.

We do not send your email, password, or payment information to these providers. We select providers that offer commercial data-processing terms that prohibit use of your content to train their general models by default. Provider terms may change; the current list and applicable terms are available on request.

6. How we share information

We share information only as described below:

Service providers: infrastructure partners such as cloud hosting (AWS), database hosting, object storage (Amazon S3), error monitoring, email delivery, and payment/entitlement processors (Apple, Google, RevenueCat). They act on our instructions under written terms.
AI processors: as described in Section 5.
Legal and safety: where required by law, to enforce our Terms, or to protect the rights, safety, or property of users, PLAYEREDGE AI PTY LTD, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required.

We do not sell your personal information and we do not use it for cross-context behavioral advertising.

7. International transfers

Primary storage of your account data, uploaded videos, and derived analysis artifacts is located in Australia. Some of our service providers (including third-party AI providers) operate in other regions such as the United States and the European Union. When personal data is transferred outside your region, we rely on appropriate safeguards such as Standard Contractual Clauses or provider-specific data-processing addenda.

8. Retention

Account data: retained while your account is active and for a limited period afterwards as required for legal, audit, and fraud-prevention purposes.
Uploaded videos and derived artifacts: retained while the corresponding upload exists. Deleting an upload or your account removes or anonymizes the video and associated derived blobs.
Diagnostic logs: retained for a short period (typically 30–90 days) for debugging and security.

9. Security

We use industry-standard safeguards including TLS in transit, encryption at rest for stored videos and backups, presigned URLs with limited lifetimes for upload and playback, access controls scoped to the owning authenticated user, and structured logs without secrets. No system is perfectly secure, and we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to:

access and receive a copy of your personal data;
correct inaccurate data;
delete your data (“right to erasure”);
restrict or object to certain processing;
withdraw consent where processing is based on consent; and
lodge a complaint with your local data protection authority.

You can exercise most of these rights directly in the app (profile and upload deletion). For other requests, contact support.

11. Children

The Service is not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child has provided us information, please contact us so we can delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes we will provide reasonable notice (for example, by email or within the Service). Your continued use of the Service after the effective date of the updated Policy means you accept it.

13. Company details

The Service is operated by PLAYEREDGE AI PTY LTD (ACN 697 849 059). Dink Sensei is a brand of PLAYEREDGE AI PTY LTD.

14. Contact

Privacy questions and data-rights requests: support [at] dinksensei [dot] com.